The Melbourne-based firm will take Optima Legal`s stake of about 22 percent in the UK mortgage market and will have access to direct relationships with six of the country`s eight largest lenders, it said in a statement. The acquisition also comes as more Australians take out a mortgage on a new home, but make a good deal in their old location, requiring them to hold a bridge loan to cover their previous mortgages. Read more Absolutely fantastic. Remortgage was so easy and stress-free. I would use Optima 100% again – their process is very smooth. Optima Legal has implemented robotic process automation (RPA) and AI-based document automation to increase processing capacity while ensuring accuracy and compliance in the highly regulated mortgage industry. As part of my debt restructuring at LLoyds Bank, I was automatically assigned to Optima. Little did I know that they would let things drag on forever and that there would be almost no communication. Your online portal is not efficient because it relies heavily on standard messages and replies can be expected within 2-3 weeks (even a standard message) or not at all. The mortgage took more than 3 months and Optima was still unable to provide an estimate of the closing date. I understand that unexpected complications may arise, but at least there should be transparent and clear communication.
Due to the delays, I had to cancel the entire process and resort to my current mortgage provider and pay a higher interest rate at the last minute. It was an incredibly stressful experience that could be easily avoided with clear communication. The “free service” is now much more expensive. I wish I had chosen my own lawyer from the beginning. I`ve never had a company that has the “computer says no” attitude as bad as this company. They were working on my mortgage and my banking mistake told them never to use it again. You can`t talk to a representative if they`re not proactively getting things done. They will wait 14 days for an answer, and then, when they get it, they will propose something else and wait again and so on.
I never got a reminder even though I called every day for 2 weeks. “By working with stakeholders across the industry and starting with debt restructuring, we want to streamline a support system that has been under significant pressure. One in five borrowers have abandoned the remortgage process in the past two years due to delays, complexity or bad experiences. We want that to be a thing of the past when interest rates go up. » 2 months are now waiting for the mortgage. They had everything they needed, but sat on it until the redemption numbers ran out. 3 times the exchange numbers were sent and kept sitting down until they came out again! No completion date has yet !!! Evil lawyers for something as quick and easy as a mortgage. Incompetent and unprofessional service.
It`s another month before they say they`re getting new redemption numbers (but they`ve actually had them for weeks, but they`ve sat on them). The other figure of redemption will come out and go around in circles in a circle where we will go… completely stressed and I have PTSD!!! Stressed and angry beyond words. Optima Legal is an innovative law firm providing mortgage, property and debt collection services and is a subsidiary of Capita Group, the UK`s largest BPO. I wish there was a zero-star option. I am currently in the process of extending my mortgage. I submitted all the documents at the end of August and we are now at the end of September and I have not received a response by the completion date. I may not complete my renewal due to Optima Legal`s non-communication. You have this message on the file review dashboard, which is expected to be completed by August 12, 2022.
We are now from September 20 to 22 and this work is still ongoing and no completion date is set while we are only a few days away from the expiry of my current mortgage rate. In addition, there is no communication with my mortgage professional and me or even on the portal please do not use this company and avoid at all costs. Sept 8 (Reuters) – Australian online property processing company PEXA Group Ltd (PXA. AX) announced Thursday that it will acquire British mortgage processing company Optima Legal at a time when rising interest rates are likely to push people to switch lenders. My experience in dealing with Optima Legal is fantastic. Everything is finished during the forecasts.